Many artisans are new to smartphones, so we will begin with simple lessons: turning on data, opening apps, taking product photos, and saving images. Our field trainers ensure every artisan becomes confident using their phone.
Artisans will be guided step-by-step to add products to the Motif Marketplace app: - Taking clear photos - Writing descriptions - Choosing categories - Setting fair prices
We will teach artisans how to chat with customers, answer questions, and confirm orders politely. They will learn simple templates and auto-responses for quick replies.
Artisans will be taught how to pack orders safely, add tags, and follow our quality checklist so that every customer receives a beautiful product.
We show artisans how to: - Track incoming orders - Mark items as shipped - View earnings - Withdraw payments securely
Monthly live video sessions to help artisans: - Learn new features - Improve product presentation - Understand trending designs - Grow their online shops
We will regularly visit artisan clusters to help them individually. A support helpline is always open for login help, product issues, or website guidance.